# Launch Your Esports Career: PT Monster Entertainment Indonesia (Moonton) is Hiring!
Are you deeply passionate about the gaming industry and eager to make your mark on one of the world's most successful mobile esports titles? Stepping into the professional gaming sector is a dream for many, and now that dream can become your reality. PT Monster Entertainment Indonesia, the brilliant powerhouse behind the global phenomenon Mobile Legends: Bang Bang (MLBB), is actively expanding its dynamic workforce.
As the creative force driving a 5v5 MOBA masterpiece that dominates Southeast Asia and anchors major international competitions like the SEA Games and the President's Cup, Moonton offers an unmatched workplace environment. If you want to build a thriving career with an industry pioneer, read on to discover how you can join this elite team.
## About PT Monster Entertainment Indonesia (Moonton)
Operating as a key subsidiary of Shanghai Moonton Technology Co., Ltd, Moonton Indonesia has revolutionized mobile competitive gaming. Mobile Legends: Bang Bang is not just a game; it is a cultural movement boasting the largest mobile MOBA league in the region—the Mobile Legends Professional League (MPL). With millions of hours watched globally and a commitment to setting the gold standard for professional esports, the company thrives on innovation, adaptability, and high-energy collaboration.
## Current Openings: Customer Service Agent
Moonton is currently seeking an enthusiastic and driven professional to fill the Customer Service Agent position. In this role, you will act as a vital bridge between the players and the development operations, ensuring that the community receives top-tier support while contributing directly to game optimization.
Key Responsibilities
* Player Advocacy: Address inquiries, resolve complaints, and systematically record player feedback across various gaming projects.
* Operational Enhancement: Collaborate closely with the operations department by providing actionable suggestions and tracking issue resolutions to boost overall game performance metrics.
* Community Leadership: Oversee and manage moderator teams effectively to maintain a healthy gaming environment.
* Cross-Functional Tasks: Handle additional responsibilities and special projects as assigned by your supervisor.
Candidate Qualifications
* Education: Fresh graduates who are eager to kickstart their corporate journeys are strongly encouraged to apply.
* Gaming Passion: A genuine love for gaming, a natural ability to connect with users, and a deep understanding of gamer psychology and habits.
* Industry Interest: A strong, long-term commitment to building a professional career within the gaming sector.
Gamer Profile: Active gamers who enjoy exploring diverse titles; prior hands-on experience with Mobile Legends: Bang Bang* is a distinct advantage.
* Language Proficiency: Exceptional fluency in both English and Bahasa (additional proficiency in Malay or Tagalog is a major plus).
* Soft Skills: A mature teamwork mentality, a proactive work ethic, high professional integrity, and the resilience to thrive under pressure.
## Why Work at Moonton? Exclusive Employee Benefits
Working at Moonton goes far beyond a standard 9-to-5 job. The company invests heavily in the happiness, health, and professional growth of every team member. When you join the family, you gain access to an impressive array of perks:
* Flexible working hour arrangements to support work-life balance.
* Complimentary daily meals served directly at the office.
* Endless pantry snacks and refreshing afternoon tea.
* Exclusive in-game perks and rewards.
* Comprehensive medical and health coverage.
* Lucrative and attractive bonus structures.
* Opportunities to collaborate with dynamic, multicultural global teams.
* Clear pathways for internal promotions and career advancement.
* A prime, highly accessible office location.
* Dedicated onboarding mentorship programs to help you adapt quickly.
* Annual company trips and exciting celebrations for major festivals.
* Regular team-building activities and wellness initiatives.
* Mental health support programs alongside educational "MOONTON Talks."
* Exclusive gaming-themed merchandise gifted during special events.
## How to Apply
If you possess the ambition, skills, and passion required to elevate the player experience alongside a world-class entertainment leader, do not hesitate to take the next step.
Send your updated CV directly to [email protected] and make sure to use the exact subject line: Indonesian Customer Service Agent.
Seize this opportunity today and let’s make great things happen together in the heart of the global esports revolution!