# Career Opportunity: Customer Service Store Supervisor in Mataram
PT. Mitracomm Ekasarana, a distinguished subsidiary of the Phintraco Group, has been a pillar of industry excellence since our establishment in 1999. We specialize in delivering comprehensive contact center ecosystems, ranging from robust business process outsourcing and workforce management to specialized training and technical hosting solutions. Backed by ISO 9001:2008 certification and a deep bench of industry experts, we are committed to driving operational efficiency for our clients. We are currently seeking a dynamic and results-oriented professional to join our team as a Customer Service Store Supervisor in Mataram.
## Core Responsibilities of the Role
As a Supervisor, you will be the driving force behind our store’s service excellence. Your primary focus will be to maintain operational fluidity while ensuring every customer interaction reflects our high standards of quality. Your daily duties will include:
* Operational Oversight: Managing day-to-day store operations to ensure seamless workflow and adherence to service protocols.
* Team Leadership: Providing consistent coaching, mentorship, and motivation to our Customer Service Representatives to foster a high-performance culture.
* Performance Management: Conducting regular performance evaluations and delivering constructive feedback to enhance individual and team output.
* Escalation Handling: Acting as the final point of resolution for complex customer complaints, ensuring professional and swift outcomes.
* Data Analytics: Generating detailed performance reports and utilizing service data to identify actionable insights.
* Strategic Improvement: Proactively identifying opportunities to optimize service delivery and improve overall customer satisfaction metrics.
## Candidate Qualifications
To succeed in this position, you must be a proactive problem-solver with a passion for retail excellence. We are looking for candidates who meet the following requirements:
1. Education: Minimum Diploma Degree (D3) in any field of study.
2. Experience: At least 1 year of proven experience in a Team Leader or Supervisory capacity within the Customer Service or Retail sectors.
3. Target-Oriented: A strong track record of meeting and exceeding performance targets and Key Performance Indicators (KPIs).
4. Industry Preference: Candidates with prior experience in retail stores, telecommunications, or mobile device providers will be prioritized.
5. Location: Willingness to be based in Mataram.
## How to Apply
If you are a motivated leader looking to elevate your career with a reputable firm, we invite you to apply for this urgent opening. Please submit your comprehensive resume and cover letter via the following channels:
* Online Application: Follow our official portal guidelines for digital submission.
* Direct Email: Send your application documents directly to [email protected].
We look forward to reviewing your application and exploring how your leadership skills can contribute to the ongoing success of PT. Mitracomm Ekasarana.