# Discover Career Opportunities at Sinar Mas Land: Customer Service Coordinator Role in BSD City
Building a rewarding career with one of Indonesia’s premier real estate developers is an ambition shared by many ambitious professionals. Sinar Mas Land has spent decades shaping the nation's urban landscape through visionary projects, most notably the highly successful Bumi Serpong Damai (BSD) township. Known for relentless innovation, exceptional master-planning, and dynamic commercial developments, the organization continues to set industry benchmarks.
If you are a passionate professional looking to elevate your career in property management and customer relations, a compelling opportunity is currently open within the team. Sinar Mas Land is actively seeking a talented individual to fill the Customer Service Coordinator position based in BSD City.
## About Sinar Mas Land
Tracing its roots back to 1987, Sinar Mas Land—as part of the Duta Pertiwi network—has rapidly transformed into a powerhouse in the Indonesian property sector. From pioneering large-scale integrated townships and modern office towers to vibrant retail hubs like the iconic ITC group, the company merges creativity with operational excellence. Joining this forward-thinking enterprise means becoming part of a legacy that values innovation, integrity, and sustainable growth.
## Job Details: Customer Service Coordinator (BSD City)
Stepping into this supervisory role places you at the frontline of client satisfaction. You will act as a vital bridge between residents, tenants, and internal departments, ensuring every interaction reflects the brand's premium standards.
Key Responsibilities
* Operational Oversight: Manage day-to-day customer service workflows to guarantee supreme service delivery and elevate overall satisfaction levels.
* Issue Resolution & Coordination: Receive, dispatch, and coordinate client complaints with relevant internal divisions to secure fast, effective solutions.
* SLA & SOP Tracking: Monitor pending customer transactions and follow up meticulously to ensure timely resolution in strict compliance with Service Level Agreements and Standard Operating Procedures.
* Performance Reporting: Compile comprehensive reports detailing customer service metrics, offering actionable insights to drive continuous improvement.
Candidate Qualifications
To thrive in this dynamic environment, applicants must meet the following criteria:
* Educational Background: Hold at least a Bachelor’s Degree in Communication, Management, Business Administration, or a closely related discipline.
* Professional Experience: Bring a minimum of 2 to 3 years of hands-on experience in customer service or the hospitality sector.
* Leadership Track Record: Possess at least 1 year of proven experience in a supervisory or leadership capacity.
* Industry Advantage: Prior background within the property sector—particularly in Customer Relations (CR) or Tenant Relations (TR)—is considered a major plus.
* Communication Skills: Demonstrate strong fluency in both written and spoken English, paired with exceptional interpersonal abilities and a customer-first mindset.
* Technical Competency: Show proficiency in standard computer applications, notably Microsoft Office tools.
* Work Location: Demonstrate readiness and willingness to be stationed on-site in BSD City.
## Important Recruitment Warning
Sinar Mas Land maintains a strict, transparent recruitment policy. Candidates are strongly advised to remain vigilant against fraudulent recruitment scams operating in the company’s name.
* The official recruitment and selection process is entirely free of charge. Sinar Mas Land never collects fees under any pretext.
* Only shortlisted candidates who strictly match the required qualifications will be contacted for further evaluation.
Take the next step in your professional journey and apply today to become a valued contributor to Indonesia’s leading property developer.