# Join the Legacy: Career Opportunities at Danareksa Sekuritas
Established on July 1, 1992, Danareksa Sekuritas stands as a pioneer in the Indonesian capital market. Since December 2018, the company has operated as a subsidiary of PT Bank Rakyat Indonesia, which holds a 67% stake, alongside PT Danareksa (Persero) with the remaining 33%. Regulated by the Financial Services Authority (OJK), we provide a comprehensive suite of financial services, including financial advisory, underwriting, stock and bond brokerage, and mutual fund distribution.
## A Culture of Growth and Collaboration
At Danareksa Sekuritas, we believe that professional excellence thrives in an environment built on trust, teamwork, and mutual respect. Our dynamic work culture encourages every team member to play an active, vital role in our collective success. We celebrate diverse perspectives and believe that professional effectiveness should be paired with a humble, collaborative spirit. When you join our team, you gain access to an environment that supports your growth while challenging you to deliver your absolute best for our clients.
## Role Overview: Customer Service Officer
We are currently seeking a dedicated Customer Service Officer to join our team. In this role, you will be the face of our firm, ensuring that every client interaction reflects our commitment to excellence and regulatory integrity.
Key Responsibilities
* Client Communication: Provide precise, high-quality information regarding our products, capital market procedures, and service offerings to both existing and prospective clients.
* Account Administration: Manage the end-to-end process of securities account opening and maintenance, ensuring all documentation is verified and administrative follow-ups are completed punctually.
* Issue Resolution: Act as the primary point of contact for inquiries, requests, and complaints across multiple communication channels, including email, telephone, and face-to-face meetings.
* Cross-Functional Coordination: Collaborate seamlessly with internal departments—including Operations, Compliance, and Sales—to resolve complex client issues efficiently.
* Compliance Oversight: Ensure every activity adheres strictly to internal Standard Operating Procedures (SOPs) and current capital market regulations.
* Data Integrity: Maintain meticulous documentation and accurate customer records in accordance with company governance policies.
## Required Qualifications
To succeed in this role, you should possess a blend of technical financial knowledge and exceptional interpersonal skills. We are looking for candidates who meet the following criteria:
* Educational Background: A Bachelor’s degree from a reputable university, preferably in Finance, Economics, or Business.
* Professional Licensing: Must hold an active WPPE license issued by the OJK or have already successfully passed the WPPE examination.
* Industry Experience: Prior experience in a customer service role within the securities or capital market industry is highly preferred.
* Technical Literacy: A foundational understanding of capital market products, such as stocks, mutual funds, and bonds, coupled with proficiency in Microsoft Office (Excel, Word, and Outlook).
* Communication Skills: Superior verbal and written communication abilities, demonstrating a natural aptitude for professional client engagement.
* Work Ethic: A detail-oriented, solution-focused mindset with the ability to thrive under pressure, manage competing priorities, and navigate a fast-paced work environment with ease.
If you are a proactive professional looking to advance your career with a leading financial institution, we invite you to contribute to our mission of setting the gold standard in capital market services.